Trustindex verifies that the original source of the review is Google. It wouldn't let me reply to YOUR reply on my review so I'll give you another one. Dean certainly did NOT see all the damages as some were upstairs and he had issues with his foot and he didn't want to go up there to see them. I made him go in the back yard to see some of the outside damages to the home. He knew I had already contacted the insurance company from the start and he had that estimate before he came out. He was over 35 minutes late for the appointment, which I was pretty gracious about since I had been up since 5am, with 2 hours of sleep, and drove 4.5 hours to be there early to meet him at the time HE requested at noon on a Saturday. The conversation at my home could have easily been a phone call or email. If your original rate is 32% (I was quoted 35%), then I think you should let people know that. It isn't even the rate that bothers me as much as the bait and switch, the lack of professionalism, and lack of concern for my personal time. Dean had already told me how easy this would be to resolve, and that he often works with my insurance company, and they tend to be very responsive. I'm not sure if you had all this information available to you while writing your reply to my review. I wanted you to know what really happened, and the used car salesman vibe that the entire interaction brought.
Google
4.9/5
Facebook
5.0/5
Yelp!
4.2/5
BBB Rated
A+